Cookie Policy

What Are Cookies

Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better learning experience by remembering your preferences, keeping you logged in, and analyzing how you use our platform.

AccentCraft Malaysia uses cookies to enhance your AI-powered English learning journey, personalize content delivery, and improve our services based on user interaction patterns.

Types of Cookies We Use

We use several categories of cookies on our platform. Essential cookies are necessary for basic functionality and cannot be disabled. These include authentication cookies that keep you logged in and security cookies that protect against unauthorized access.

Performance cookies help us understand how you interact with our platform, which lessons you find most helpful, and where you might be experiencing difficulties. This information helps us improve our AI mentor's effectiveness and overall user experience.

Essential Functionality Cookies

These cookies are crucial for our platform to function properly. They enable core features like user authentication, session management, security protection, and basic navigation. Without these cookies, you would not be able to access your learning dashboard or interact with our AI mentor.

Essential cookies also store your language preferences, accessibility settings, and other critical user interface configurations that ensure a consistent learning experience across your sessions.

Learning Analytics and Performance Cookies

We use analytics cookies to understand how learners interact with our platform, which features are most effective, and where improvements can be made. This data helps us optimize lesson delivery, improve AI mentor responses, and develop new learning features.

Performance cookies track metrics like lesson completion rates, time spent on different activities, and user engagement patterns. This information is aggregated and anonymized to protect your privacy while helping us enhance the learning experience for all users.

Personalization and Preference Cookies

These cookies remember your learning preferences, such as your preferred lesson pace, difficulty level, and industry focus. They help our AI mentor provide more personalized recommendations and adapt to your learning style over time.

Personalization cookies also store your interface preferences, including theme settings, notification preferences, and dashboard layout choices, ensuring a consistent and tailored experience every time you access our platform.

Third-Party Service Cookies

We work with trusted third-party services to provide enhanced functionality, such as payment processing, customer support, and platform analytics. These services may set their own cookies to enable their features and improve their services.

All third-party partners are carefully selected based on their privacy practices and data protection standards. We ensure that any third-party cookies align with our commitment to protecting your personal information and learning data.

AI Learning Data and Cookies

Our AI mentor uses cookies to maintain context about your learning progress, pronunciation improvements, and skill development. This enables the AI to provide consistent, personalized feedback and track your advancement over time.

These cookies help the AI remember your accent patterns, common pronunciation challenges, and successful learning strategies, allowing for increasingly effective and targeted instruction as you progress through your learning journey.

Cookie Duration and Expiration

Different cookies have different lifespans based on their purpose. Session cookies are temporary and are deleted when you close your browser. Persistent cookies remain on your device for a specified period or until you manually delete them.

Learning progress cookies may persist for extended periods to maintain continuity in your educational journey, while security cookies typically have shorter lifespans and are regularly refreshed to maintain platform security.

Managing Your Cookie Preferences

You have control over how cookies are used on our platform. Our cookie banner allows you to accept or decline non-essential cookies when you first visit our site. You can also manage your preferences through your browser settings or our privacy dashboard.

While you can disable most cookies, please note that blocking essential cookies may affect your ability to use certain features of our platform, including accessing your learning dashboard and receiving personalized AI mentor feedback.

Browser Cookie Controls

Most web browsers allow you to control cookies through their settings. You can typically view, delete, or block cookies, and set preferences for how cookies are handled. Each browser has different methods for managing cookies, which you can find in their help documentation.

Keep in mind that cookie settings are browser-specific, so you'll need to configure preferences separately for each browser you use to access our platform.

Mobile App Cookie Equivalents

Our mobile applications use similar technologies to cookies, such as local storage and device identifiers, to provide personalized learning experiences. These technologies serve similar purposes to web cookies but are managed through your device's app settings.

You can control these technologies through your device's privacy settings, app permissions, and our in-app privacy controls. The same principles of data protection and user control apply to our mobile platforms.

Cookie Security and Data Protection

We implement strong security measures to protect cookie data, including encryption for sensitive information and secure transmission protocols. Cookies containing personal information are protected with the same security standards we apply to all user data.

We regularly review and update our cookie practices to ensure they meet current security standards and privacy regulations, including compliance with Malaysian data protection laws and international best practices.

International Cookie Compliance

Our cookie practices comply with applicable privacy laws, including the European Union's GDPR, Malaysia's Personal Data Protection Act, and other relevant regulations. We ensure that our cookie usage meets the highest standards of privacy protection and user consent.

We regularly review our cookie policies to ensure ongoing compliance with evolving privacy regulations and maintain transparency about how we use tracking technologies.

Updates to Cookie Practices

We may update our cookie practices periodically to improve functionality, enhance security, or comply with new regulations. When we make significant changes, we will notify you through our platform and update this Cookie Policy accordingly.

We encourage you to review this policy regularly to stay informed about how we use cookies and similar technologies to enhance your learning experience.

Cookie-Related Questions and Support

If you have questions about our cookie practices, need help managing your cookie preferences, or want to learn more about how cookies enhance your learning experience, our support team is here to help.

Email: privacy@accentcraft.my
Phone: +60 18 3729 4062
Address: 25, Jalan SS 2/24, SS 2, 47300 Petaling Jaya, Selangor, Malaysia

We're committed to transparency about our cookie usage and will work with you to address any concerns or questions you may have.