Privacy Policy

Information We Collect

AccentCraft Malaysia collects various types of information to provide and improve our AI-powered English learning services. This includes personal information you provide directly, such as your name, email address, phone number, and professional background when you register for our platform.

We also collect learning data including your voice recordings for pronunciation analysis, lesson progress, quiz results, and interaction patterns with our AI mentor. Technical information such as device type, browser information, IP address, and usage analytics help us optimize your learning experience.

Voice Data and AI Processing

Your voice recordings are essential for our AI mentor to provide personalized pronunciation feedback. These recordings are processed using advanced speech recognition technology specifically trained to understand Malaysian English accents and variations.

Voice data is encrypted during transmission and storage. We retain voice recordings only as long as necessary to provide personalized feedback and track your progress. You may request deletion of your voice data at any time through your account settings.

How We Use Your Information

We use your personal information to create and maintain your learning profile, deliver personalized lesson content, provide AI mentor feedback, and track your progress toward communication goals. Your professional background helps us customize industry-specific vocabulary and scenarios.

Learning analytics help us improve our AI algorithms, develop new features, and create better learning experiences for all users. We may also use your information to send important updates about your account, new features, or changes to our services.

Information Sharing and Disclosure

AccentCraft Malaysia does not sell, rent, or trade your personal information to third parties. We may share aggregated, anonymized data for research purposes or to improve our AI technology, but this data cannot be used to identify individual users.

We may disclose your information if required by law, to protect our rights or property, or in connection with a business transfer. In such cases, we will notify you and ensure your data receives equivalent protection.

Data Security Measures

We implement industry-standard security measures to protect your personal information, including encryption of data in transit and at rest, secure server infrastructure, regular security audits, and access controls limiting who can view your information.

While we strive to protect your information, no internet transmission is completely secure. We encourage you to use strong passwords and keep your account credentials confidential.

International Data Transfers

Your information may be processed and stored in servers located outside Malaysia to provide our AI-powered services. We ensure that any international transfers comply with applicable data protection laws and that your information receives adequate protection.

We work only with service providers who demonstrate strong data protection practices and agree to protect your information according to this privacy policy.

Your Rights and Choices

You have the right to access, update, or delete your personal information through your account settings. You can also request a copy of your data, object to certain processing activities, or request that we restrict how we use your information.

You may opt out of marketing communications at any time, though we may still send you important account-related messages. You can also adjust your privacy settings to control how your learning data is used for service improvements.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your learning experience, remember your preferences, and analyze site usage. Essential cookies are necessary for our platform to function, while analytics cookies help us understand how you interact with our services.

You can control cookie settings through your browser, though disabling certain cookies may affect platform functionality. Our cookie banner allows you to manage your preferences for non-essential cookies.

Children's Privacy Protection

AccentCraft Malaysia is designed for professional learners aged 18 and above. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

Parents or guardians who believe their child has provided personal information to us should contact us immediately so we can remove such information from our systems.

Third-Party Services Integration

Our platform may integrate with third-party services for payment processing, analytics, or enhanced learning features. These services have their own privacy policies, and we encourage you to review them before using integrated features.

We carefully select third-party partners who demonstrate strong privacy practices and limit data sharing to what is necessary for service provision.

Data Retention Policies

We retain your personal information for as long as your account is active or as needed to provide services. Learning progress data may be retained longer to maintain continuity of your educational journey and provide historical progress tracking.

When you close your account, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required by law or for legitimate business purposes.

Business Transfers and Changes

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity. We will notify you of any such transfer and ensure that your information continues to be protected under this privacy policy or an equivalent policy.

Any material changes to how we handle your personal information will be communicated through email or prominent notices on our platform.

Malaysian Data Protection Compliance

AccentCraft Malaysia complies with the Personal Data Protection Act 2010 (PDPA) and other applicable Malaysian data protection laws. We are committed to protecting the privacy rights of Malaysian residents and ensuring lawful processing of personal data.

You have rights under Malaysian law regarding your personal data, including the right to access, correct, and withdraw consent for processing. We will respond to such requests in accordance with applicable legal requirements.

Updates to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes through email or platform notifications and update the "Last Updated" date at the top of this policy.

Your continued use of our services after policy updates constitutes acceptance of the revised terms. We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Information for Privacy Matters

If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your personal information, please contact our privacy team:

Email: privacy@accentcraft.my
Phone: +60 18 3729 4062
Address: 25, Jalan SS 2/24, SS 2, 47300 Petaling Jaya, Selangor, Malaysia

We will respond to privacy inquiries within 30 days and work with you to resolve any concerns about your personal information.